The theory crisis in human-computer interaction

Kasper Hornbæk

Abstract: Theory is supposed to be invaluable in research in human-computer interaction (HCI). However, the actual role of theory remains underwhelming, to the extent that I in this talk will argue there is a crisis of theory in HCI. I will first present data suggesting that HCI researchers rarely build theory, actively use it in papers, or raise implications for it. I will then discuss how to resolve the tension between the perceived importance of theory and its actual role. Finally, I will outline ways to improve the use and construction of theory, along with conceptual tools that may help HCI researchers work with theory more effectively.

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